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....the professional web site of Bob Osterhoff, an independent consultant specializing in tools and tech- niques for organizational change and improvement.     Robert J. Osterhoff                                                    1622 Garden  Valley Drive                                    Wildwood, MO 63038 USA                                     (636) 458-3659

 
During my thirty-one years as an executive of Xerox Corporation, the most recent as a Vice President and Director of Business Effectiveness & Knowledge Sharing (worldwide), I learned firsthand the power of a systematic approach to organizational excellence through the award-winning Leadership Through Quality strategy. As a key member of the Xerox team applying for the Malcolm Baldrige National Quality Award in 1989 and 1992, as well as the European Quality Award in 1992, I understand the power of these efforts. For over seventeen years, from the beginning of the Xerox change strategy in 1983, I lived the quality journey.
 
My experience in change management is not limited to Xerox. I served as a Senior Examiner for the Baldrige Award from the first year (1988) through 1993, and continued to be associated in various capacities, including Alumni Examiner and officer and Treasurer of the Foundation for the Malcolm Baldrige National Quality Award, Inc. I have also provided consultation to many organizations on effective methods of integrating self-assessment and improvement tools with their business strategies.
 

My offering is a systematic approach to organizational improvement. Improvement tools such as benchmarking and assessment techniques are positioned as key components of your planning efforts.

If you are already on a journey of continuous improvement, using tools such as Six Sigma or ISO 9000 registration, I encourage you to continue! My offerings of a strategic planning-based approach to organizational improvement complements efforts already in place.

 

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