been personally involved in the Baldrige process as a Baldrige
Senior Examiner, being a part of a Baldrige Award winner (Xerox
Business Products and Services 1989 and Xerox Business Services
1997), as well as assisting other companies apply for Baldrige,
I know first hand the enormous power of Baldrige in driving
reference the Contact web page,
you may find that my skills are able to assist your organization
in completing a full Baldrige assessment. This includes the
interpretation of criteria, an in-depth self-assessment of
your organization, a professional site visit and rigorous
recognize that using the intense Baldrige approach is not
for every organization. That is why I created The Baldrige
simplified version of Baldrige, custom-designed to your organization.
This system uses the proven Self-Assessment Storyboard
and Vital Few Selection approach. What are some
of the advantages to using The Baldrige AlternativeTM?
Baldrige, this approach is prescriptive, using the language
of your organization. This is particularly relevant
for global organizations.
does not have to fit the Baldrige framework. With my assistance,
you create your personalized framework, using Baldrige as
a guide. The number of categories and guides are as simple
as you wish to make them---with maximum flexibility for change
at your convenience.
products -- generally questionnaires -- are available that
will assist you in conducting a simple self-assessment of
your organization. These questionnaires allow you to take
the temperature of the organization. If the questionnaire
results indicate potential problems, where do you go for help?
That is why I have chosen to provide a FREE questionnaire
to help you assess the state of your organization's health.
It's simple, and will provide enough information to enable
you to take the first basic step towards effective self-assessment.
you assess your organization in it's ability to answer the
fundamental question, "How are we doing?" ---as
it relates to delivering results and applying consistent and
this question, I invite you to complete a
ELECTRONIC SELF ASSESSMENT QUESTIONNAIRE, provided by
the Baldrige National Quality Program. Even if you can honestly appraise
yourself as "world class", you may find the need to progress
through the self-assessment continuum and use techniques which
can be a substantial challenge for your organization. Go ahead---take
the test, and I hope I can be of assistance to you in your
quest for substantially improved results!
on your responses to the questionnaire, would you consider
your organization world class? Congratulations! If not, please
contact me for a no obligation discussion of how The The
can help your organization deliver improved results.