In my tenure
as a Vice President and Director, Corporate Quality & Knowledge
Sharing at Xerox Corporation, I experienced firsthand the legacy
of a company which successfully applied improvement techniques to
radically deliver improved business results. My seventeen years
of change experience at Xerox is complemented by fifteen years of
business experience in finance, administration and marketing.
and articles have been written on the continuous improvement journey
of Xerox Corporation. Since I have personally lived this journey,
I have spoken of my experiences at significant venues, including
Regional Baldrige Conferences of The Conference Board (New York),
and World Quality Congresses in India, Brazil, Argentina, Tokyo
As a seven-year member
of the Baldrige Board of Examiners, I served for three years as
a U.S. Dept. of Commerce instructor, and provided training to national
evaluators in New Zealand, Hong Kong and the states of New York
and Washington. Consultation was also provided to business excellence
award planners in the Philippines, Singapore, Russia, Thailand and
others. In 2001, I was elected as an officer and Treasurer of the
Foundation for the Malcolm Baldrige National Quality Award, Inc.
I also believe
individuals should have a balance in life, which is why I love to
share my passion of model railroading. I invite you to visit my
hobby web site at www.trainpaper.com
to learn more about the intriguing world of model railroading!
1622 Garden Valley Drive
Wildwood, MO 63038 USA
use the following form to send your inquiry or comments.