Management another fad, soon to pass into the annals of process
improvement history? It’s a phrase often talked about but greatly
misunderstood. Knowledge Management is appropriately defined by
the American Productivity and Quality Center (APQC) as “…systematic
activities for creation and sharing of knowledge so that knowledge
can be used for the success of the organization…” My approach to
the concept is one of utility and simplicity. I have worked with
some of the best organizations applying the skills in a unique knowledge
sharing environment. I can share this learning with your organization.
The concept does not have to be a fad; it can bring the power of
knowledge to your people, which translates into real and measurable
Can I Offer?
As the knowledge
resource in assisting organizations implement and apply Knowledge
Management principles, several optional services are offered:
of knowledge as a critical step in applying the Balanced Benchmarking
in the creation and use of Internet/Intranet tools to facilitate
the exchange of knowledge
and implementation of new techniques to transition from team-based
improvements to community-based efforts. This can be the future
of teams in YOUR organization!